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 Company Policies To protect you, our other clients, and ourselves, we have instituted these policies to cover all products and services offered by Northstar Computer Systems. These policies may change at any time without notice. If you have questions or comments regarding these policies, don't hesitate to contact us. General Policies Forms of PaymentWe accept all major credit cards (American Express, Discover, MasterCard, and VISA) for payment with no surcharges. Checks are also accepted, but any checks returned for non-sufficient funds will be assessed a $30 handling fee. Prompt payment of any mailed invoices is expected. Accounts over 45 days old may be deactivated at our discretion until payment is received. If a legal proceeding is commenced to enforce or obtain a declaration of rights under these policies, NCS shall be entitled to recover its reasonable attorneys' fees and costs incurred prior to and during the proceeding from you. Northstar Computer Systems reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. You promise to use the services offered by NCS in a manner consistent with all applicable local, state and federal laws and regulations. Customers who use our systems to engage in illegal activities, including but not limited to breaking in to remote systems, credit card fraud, theft, vandalism, terrorism, threats, or violence, will have their accounts immediately cancelled without refund of any fees. In addition, NCS will report any crimes committed using our services to the appropriate law enforcement agencies and assist in any way to prosecute your crimes. You will be responsible for any costs, legal fees, or other damages caused by your illegal activities. In short, don't even think about doing it... it's not worth it. Any services provided by NCS to you are provided on an 'AS IS, AS AVAILABLE' basis. NCS specificially disclaims any other warranty, express or implied, including any warranty of merchantability or fitness for a particular purpose. In no event shall we be liable for any consequential, indirect, special or incidental damages, even if we have been advised you of the possibility of such potential loss or damage. If our service to you is disrupted or malfunctions for any reason, we shall not be responsible for losses of income due to disruption of service, beyond the fees paid by you to NCS for services, during the period of disruption or malfunction. If any federal, state or local governmental entity with taxing authority over the services provided to you imposes a tax directly on the services provided by NCS to you (excluding any income, business and occupation, capital gain, death or inheritance, or other indirect taxes), we reserve the right to pass the direct amount of such cost on to you and you agree to pay any of these costs. Any party's failure to insist on compliance or enforcement of any provision of this Agreement shall not affect its validity or enforceability or constitute a waiver of future enforcement of that provision or of any other provision of this Agreement. You agree to defend, indemnify and hold NCS harmless from and against any and all claims, losses, liabilities and expenses (including attorneys' fees) related to or arising out of the services provided to you, including without limitation claims made by third parties (including your customers) related to any false advertising claims, liability claims for products or services sold by NCS, claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided hereunder, or for any content submitted you for publication by NCS, but excluding those related to the negligence of NCS. These policies shall be governed by the laws of the State of Indiana. Venue for any action hereunder shall be in Hamilton County, Indiana. You agree that an independent contractor relationship will be created between you and NCS, and that no partnership, joint venture or employee/employer relationship is intended.
Web Hosting Policies Payment Policies and ScheduleTo minimize costs, web hosting services are billed on a quarterly basis, in advance. Your credit card will be charged on or around January 1st, April 1st, July 1st, and October 1st for that quarter's fees. Yearly billing is also available. For web hosting, prepaying for a year will earn you a free month (12 months for price of 11). We do not register domain names for more than one year due to the fact that we do not receive a discount and that we don't want to deal with the accounting issues that apply. We do not normally accept prepayments of more than one year for any services for the same reason. If you have a particular need, please contact us in advance. Personal accounts must be paid with a credit card. If the total monthly fee for all the accounts you have hosted with us is $100 or more, monthly credit card billing is available. Customers who require monthly billing whose monthly fee is less than $100 will be assessed a $1 processing fee per month. For those business customers that require printed invoices, an invoice will be mailed approximately 30 days prior to the beginning of the quarter. Fees are due in full by the 1st day of the quarter, or finances charges and a late fee will be assessed. Accounts not paid in full by the 15th day are subject to immediate shutdown. NCS e-mails invoices approximately 30 days prior to your due date. If you have not received an invoice 15 days prior to your due date, please contact us. If we do not hear from you, we will assume that you received an invoice and will apply all billing policies accordingly. Any customer who has not paid their invoice by the due date will be assessed a $10 late charge, in addition to finance charges, on the unpaid invoice. For accounts that are closed due to non-payment of fees, a $25 reinstatement fee will apply to reopen that account. In addition, any account reopened under these conditions will be switched to yearly billing and one year's fees (less prepayment bonuses) will be due to reopen the account. If for some reason you do decide to cancel your web hosting account, you will be refunded any full months' fees that you prepaid. Only the monthly hosting fees are refundable. Any custom development work, domain registrations, security certificates, or any other services will not be refunded. While we will make every effort to keep our servers operational and reliable, there may be cases in which your data is corrupted or lost. If this happens, we will attempt to recover your data, but you are ultimately responsible for your data and should keep your own backups of it off-site. Objectionable and Prohibited Material We retain the right to refuse to allow objectionable and prohibited material to be stored on our servers. For items that are questionable but not shown on this list, we retain the right to refuse content and may ask you to remove it. Failure to remove the content within a reasonable time of our request will constitute breach of contract and no fees will be refunded.
Prohibited materials include (but are not limited to):
We make no attempt to screen materials stored on our servers and are not responsible for the material posted. When notified of illegal or objectionable materials, we will make every effort to correct the situation and eliminate the material from our servers. While we understand that your e-mail and data are intended to be private, situations may arise in which we need to view data stored on our servers on your behalf. We will make reasonable efforts to protect your data from our other clients, but we are not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider or its customers may utilize. If you are concerned about security of your data or e-mail, there are commercial packages that can encrypt your personal information and e-mail, including Pretty Good Privacy and others. We can also install encryption components on our server to help secure your web site data.
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Copyright © 1996-2008 Northstar Computer Systems. Questions, comments, or problems? Let us know! |
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