One of the hardest things for most developers to do is to write user documentation. It can be difficult to communicate the complicated processes and features in language that non-technical users can understand. As a result, documentation often reads like stereo instructions and ends up sitting on a shelf, virtual or otherwise, never used. The end result is that help desks get overwhelmed with questions that could be more easily answered in either written or online format.
Northstar Computer Systems has extensive experience in writing and editing documentation, in both books and product documentation. A partial list of writing credits is listed here. Support for the books we have written is available here.
Author, Creating and Consuming Web Services in Visual Basic .NET, (SAMS, 2002)
Author, ASP.NET at Work: Building 10 Enterprise Projects, (Wiley, 2002)
Author, Active Server Pages 3.0 Weekend Crash Course, (IDG Books Worldwide, 2000)
Author, Visual Basic Programmer's Toolkit (APress, 2000)
Author, Active Server Pages Bible, (IDG Books Worldwide, 1999)
Technical Editor and Contributor, Practical Visual Basic 6, (QUE, 1999)
Technical Editor, Teach Yourself Visual Basic 6 Online in Web Time, (SAMS Publishing, 1999)
Contributor, Visual Basic 6 Super Bible, (Waite Group Press, 1999)
Technical Editor and Contributor, Using Visual Basic 6, (QUE, 1998)
Author, Visual Basic 6 Bible, (IDG Books Worldwide, 1998)
Author, Visual Basic 5 One Step at a Time, (IDG Books Worldwide)
Author, Inside VBScript with ActiveX (New Riders Press, 1997)